Cambridge, CB3 0NA, Unit 4 Wellbrook Court, GB,
Based On 10 Reviews
This was a PM visit with the usual friendly and efficient service by Anatune. Four stars rather than the usual five because a revisit was necessary to correct a fault not picked up in the service, although to be fair this was an unusual problem and possibly not something that would normally be checked during a PM service. An update to the latest version of Maestro during the service may be causing us some problems with our prep-sequences which may have to re-written which is somewhat inconvenient, but not really Anatune's fault.
Anatune's engineers are very knowledgeable and always willing to share this knowledge. I always learn something new during their visits.
SIFT-MS operator training
Delivered with the highest possible clarity and expertise, our training was thoroughly enjoyable and has enabled us to better understand and operate the SIFT-MS. Dr. Mark Perkins is a very knowledgeable scientist who delivers complex content with passion and clarity. Many thanks from the chemists at Givaudan :)
Paul is a credit to Anatune and extremely professional in the work he undertakes. He always provides me with updates of when parts will be available and when he will be able to come to site and fit them. I am extremely happy with all the work he has done for us over the past years and this recent issue was no different.
A useful and informative session was given regarding the Gerstel MPS solution for FAMEs analysis. A one to one training session was arranged to facilitate my use of the software, as well as to familiarise myself with the hardware. A useful session which will help in setting up future automation workflows.
Not a straight forward problem, but a fantastic service yet again with prompt help from the Anatune team. Many thanks for getting us back to work. Always a pleasure working with the team.
A very useful couple of days reviewing our method and ensuring the machine was working within specification.
Answered all my questions.
Paul was very friendly, helpful and understanding of our problems and limitations. Can't fault him. Thanks Paul!
Jamie provided an excellent training session on the SIFT-MS. The training was both enjoyable and informative.
Engineer is very knowledgeable, provides a first class service and offers advice and guidance when required.
Excellent service company prompt responses via Email and phone.
Everyone willing to help to resolve issues.
Anatune’s overall Trust Score
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