The Norwich Store has a good layout, and nice staff, however these are let down by higher company organisation. We ordered two wardrobes, and was told, that this could be delivered within two weeks. We had to wait two months, due to the fact only on of the next order was allocated to our order. We were not told at this point, and had to chase the order up twice. The Store could have offered to deliver part of the order, but it did not do so.
Some of us have got long memories, and remember walace king in prince of wales road. this went bust, and shoppers who had paid for good but not delivered, were in the same position as unsecured creditors, and got nothing, while the goods they had bought, but not been delivered, were sold off to pay credits higher up in the preference of payment.
If you order goods, I would suggest you only pay a small deposit until you get your goods delivered in full. Also many of the products are manufactured abroad. If you want British go to a local person.
Just over 3 years ago, we purchased a 3 seater settee and 2 armchairs from the ‘Grace’ range, from Aldiss of Fakenham, Norfolk, at a cost of £1686.00. They were made under the name of Flitwick Frames Ltd, who are in fact Yeoman Upholstery of Kempston in Bedfordshire.
Because I'm limited to how much I can write in this review, all I can say was that the settee had springs which hadn't been fitted correctly, and 6 became loose, it was very bad workmanship to the highest degree. Because we were getting a new suite, we had to dispose of it. Charity shop wouldn't take it, so, due to lack of space, we took it to the dump.
I got in touch with both of them, but unfortunately, because there was no evidence, apart from photo's, there was nothing they could do.
Aldiss themselves are okay, they would have helped I'm sure, and we might shop with them again, but I strongly recommend that anything made by Flitwick Frames/ Yoeman Upholstery are avoided at all costs, the quality is appalling.
Very disappointed with after sales service we purchased £2.039.00 (2014) V-Spring bed mattress was very uncomfortable feeling of falling out of bed it is covered by 10 year Warranty. Inspectors reports very bias. Manager ignored our report and failed to help us and sort out the issues, we have been a very good Customer spending £20,000 +over the years on Ercol furniture, bedroom furniture and various household items. Sadly we won't ever shop here again, I understand how shops find themselves in trouble and close down, Customers should come before profit. Unfortunately Aldiss has lost its way.
Potentially a good shop ruined by bad staff. I've used this shop a few times due to convenience of location and parking but no more. Staff either talk to you like you've just disturbed them and your a nuisance or they will pretend they can't see you. Recently called to speak to a sales representative on several occasions reference a purchase of over £1200 and was assured by the receptionist on each occasion I would be called back. It never happened, so now gone elsewhere.
Mary Street Porter would have a field day at Aldiss Norwich.
I recently had Aldiss supply and install carpets and Amtico flooring to my property. I can't fault the service from the Norwich branch flooring team or the professsionalism of their fitters. I also used their "made to measure" curtain service, again I am very pleased with the result and I'll have no hesitation in using them again.
Purchased set of bedroom furniture including two wardrobes and two bedside cabinets. Quality generally good, had to wait ages for bedside cabinets to come into the country? Rude and unpleasant delivery staff and an even worse departmental manager who could not care less when I complained - avoid!!
Spent a lot of money only to be met by delayed delivery and total indifference from senior staff at the store. No response to letters or e mails and no returned calls. Absolute disgrace. After 40nyears of using this store I sadly will not be returning.
I've actually vowed never to shop here again after my last experience of buying a bed. The staff are generally rude,dismissive and unhelpful. Shame really because a lot of what they sell is decent stuff.
Oh well,off to John Lewis.......
I have ordered 3 times from you recently you have cocked up 3 times .the staff have helped when I have complained but 2 little 2 late will never use them again
Mr David Reynolds
I bought a Dyson V6 vac on line as I had a £10 voucher but having ordered it and had difficulty finding how to apply for the discount the staff were helpful .
Later I had a message to say not in stock at Norwich as that day I was going to Norwich so would have been able to pick it up .
Later I asked for a stock check , Fakenham had 2 but later learned computer had not been updated so out of stock .
Disappointed , but staff were helpful
Recently purchased 2 sets of Halo dinnerware at an excellent price. When a couple of items were unpacked broken the after sales customer service for replacement was friendly and efficient. I even bought a few more small items and asked if they could be added to the replacement journey to save me additional postage..and this was no problem. So a well deserved 5⭐️ to all !
Excellent service. Staff friendly and helpful. Items ordered in from the Fakenham store as unavailable in Norwich: arrived promptly and are of excellent quality.
Would definitely recommend and will use again.
Mrs Claire White
I ordered my goods on line, entered the store at Fakenham, asked the staff about my order and a nice young lady went and fetched it for me, no hassle.
mrs maureen Gentry
easy and straight foreward ordering online came very quick and well wrapped
had no problems and product was as stated,would recommend to others
Delivery arrived quickly, kept up to date as to when i would receive items and yes I would use them again
Ms MARISA BARUFFA
good customer service all round including delivery, assembly and disposal of packaging
Goods available quickly and very helpful staff when I picked up.
Mrs Margaret Witt
Very good service with pleasant staff.
Mr Philip McMenemy
Did what they said and kept me in touch
Aldiss’s overall Trust Score
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